This guide will show you how to void a Payment. You may need to void a payment if your merchant processor marked a payment as fraudulent or if a check bounced. Another reason could be if you marked the payment accepted as the incorrect type ie: you marked cash instead of check.
***Screens and layouts may vary depending on the user settings and device compatibility.
Clients
Click on Clients

Billing
1. Click on Billing.
2. Click on Payments
- Select your Range if you need to.
- Click the X to the far right of the payment.
Confirm Voiding of Payment
1. Type your reason in the text box.
2. Click on Submit.
Note: you may click cancel or the x in the upper right hand corner to leave the page without voiding the payment.

Payment Voided
You will no longer see the payment.
**** Keep in mind that the invoice the payment was applied to is now an open invoice. Do not void an item you wish to refund.
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