Clients can now opt into SMS session reminders separately from email reminders, with clearer section labeling and consent language. Unlike #65062, this isn't an admin-configurable feature — it's a direct update to what clients see, live for everyone.
***This is part of the August 19, 2026 release.
Where clients will see this:
- Self-Service account creation — the subscriptions section shown during sign-up.
- Self-Service Profile settings — Profile → About tab → gear icon next to Email → Subscriptions.
What's changing:
- Section is relabeled "Email & SMS Subscriptions" with updated description text disclosing that Session Reminders can go out via SMS in addition to email.
- "Session Reminders" is now two independent subscriptions — one for email, one for SMS — so a client can enable either, both, or neither.
- A new SMS consent disclosure appears alongside the SMS Session Reminders option (standard opt-in language: message/data rates, reply STOP/HELP, etc.).
- The "Credit Card Expiration" checkbox (previously showing the raw field name SubscribeCreditCardExpirations) now displays a proper label, with its info icon sitting inline instead of wrapping to its own row.
A few other things worth flagging to users:
- SMS requires a mobile number — checking "SMS Session Reminders" makes the mobile number field required during account creation.
- Default state only changed for new accounts — every subscription starts unchecked by default on the account-creation screen for new Self-Service sign-ups only. This does not apply to the Profile settings page — existing clients' saved subscription choices are left as-is when they open their profile (an all-unchecked default there would have silently unsubscribed people, so this was intentionally scoped down).
- No change to what can send via SMS — Session Reminders remains the only subscription type capable of SMS; Email Campaigns and Credit Card Expiration stay email-only, unchanged.
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