This Guide will walk you through how to cancel and then refund a rental booking if payment has already been taken.

Canceling a Booking

Go to your Schedule and find the booking you wish to delete and refund.

There are two ways to delete a booking to refund a Rental.

Delete Mode

Make sure you are on the EZ-View (Schedule goes across the screen) click on the X Delete Mode Off button

Once this has been selected your Schedule background will change to Red.

 

Click on the Session you wish to delete. If this is a single booking (no other bookings linked) you will see the below

If the booking has bookings linked you will see the below.

Just This One - The booking you have selected.

Delete All - All the bookings linked .

Today's - Bookings for today's date.

Past - Dates in the past.

Future - Dates in the future.

Custom - Choose which of the linked bookings you want to delete.

Close - Close the window without deleting a booking.

Once you have clicked on the Delete button you will go back to the schedule page.

Linked Reservations

Click on one of the linked bookings on the Schedule.

In the Change Reservations area click on the Linked Reservations tab.

If you are deleting multiple bookings click on the Clear Filter button to show all the linked bookings.

Tick all the bookings you wish to delete then in the actions header select Delete Checked.

The bookings you have ticked will now show in red. Click Finish.

Select OK. You will then be taken back to the Schedule.

Refund

Go to the Clients profile. If the client has paid for the Rental booking the invoice will reverse the payment and add it to their account.

Click Refund.

The Refund page will open. Make sure the details are correct and add in the refund Method and any Memo for your internal notes.

*** UK Clients only - If you have taken the payment using EZPayments please allow 24 hours from the original payment date before processing the Refund.

Then issue the Refund

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