There may be a time where you decide to change the Merchant Processing company that is connected with your EZFacility account. This document should provide you with the information that you will need to be aware of before this change is made. Please keep in mind that EZFacility is very minimally involved with this process. The information will need to be provided from your current or new Merchant Processing company to EZFacility. Once we receive the data from the Merchant Processing company, we will be able to import the data into your account where you will be able to begin processing through EZFacility. This process usually takes 6-8 weeks to complete. Below we will describe the data that we will need to successfully import your data into your account.
If you are moving from Cayan to EZPayments or Global Payments:
- All data would be communicated and exchanged by Cayan and Global Payments directly.
- Cayan or Global Payments would need to send us an updated file with the original token and the new corresponding token. EZFacility will then be able to upload and replace those tokens in your EZFacility account.
Please note: If your account has multiple locations, be sure to include the tokens or card data for all locations when making a processor change.